Frequently Asked Questions
Starting therapy can bring a lot of questions — that’s completely normal.
Below are some of the most common questions people ask before beginning therapy with HELPPS Psychotherapy.
If you don’t see your question here, please feel free to reach out.
About Therapy
What can I expect from therapy?
Therapy is a supportive space to explore what’s been happening in your life, how it’s affecting you, and what might need to change.
Each session is tailored to your goals and comfort level — some weeks may focus on understanding patterns, while others help you develop tools to manage stress or emotions.
How long are sessions?
Sessions are typically 50 minutes.
This gives us enough time to check in, explore what’s happening, and end with clarity and next steps.
How often will I come to therapy?
Most people begin with weekly sessions to build consistency and momentum.
As you make progress, we may move to biweekly or monthly sessions — it depends on what’s right for you.
Sessions & Fees
Do you offer in-person sessions?
At this time, sessions are offered virtually through a secure, confidential video platform.
This allows you to meet from the comfort and privacy of your own space, anywhere in Ontario.
How much does therapy cost?
Fees are based on the type of session:
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Individual Therapy: $145 per 50-minute session
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Couples Therapy: $185 per 50-minute session
Payment is due at the time of your appointment by e-transfer. You’ll receive a detailed receipt that can be submitted to your insurance provider for reimbursement if your plan covers psychotherapy with a Registered Psychotherapist (RP).
Are your services covered by insurance?
Many extended health benefit plans cover psychotherapy services provided by a Registered Psychotherapist (RP).
Coverage amounts and requirements vary between insurance providers, so it’s a good idea to check with your plan directly to confirm what’s included.
Payment is made at the time of your session by e-transfer, and you’ll receive a detailed receipt that includes all of the information your insurance company may require for reimbursement.
Even if you don’t have coverage, some clients choose to claim therapy as a medical expense on their income tax return.
Do you offer direct billing?
Not at this time. You’ll receive a detailed receipt that you can submit to your insurance provider if your plan covers therapy with a Registered Psychotherapist (RP).
What is your cancellation policy?
If you need to reschedule or cancel a session, please provide at least 24 hours’ notice.
Sessions canceled with less than 24 hours’ notice may be subject to the full session fee.
Getting Started
How do I book an appointment?
At HELPPS Psychotherapy, we believe the process of beginning therapy should feel personal from the very first contact.
To book an appointment, simply reach out using our contact form, by email, or call.
Our wonderful office manager, John Morris, will respond personally within 1–2 business days to help you schedule your first session and answer any questions you may have.
Do I need a referral?
No referral is needed to begin therapy. You can contact us directly to schedule your first appointment.
Is therapy confidential?
Yes. Everything discussed in therapy is confidential and protected under Ontario’s Personal Health Information Protection Act (PHIPA).
The only exceptions are rare situations where there is a legal or ethical duty to report (for example, risk of harm to self or others).
Still Have Questions?
We’d be happy to help.
Please reach out — John will respond personally to your inquiry.