Frequently Asked Questions
Starting therapy can bring up a lot of questions — that’s completely normal.
Below are some of the most common questions people ask before beginning therapy with HELPPS Psychotherapy. If you don’t see your question here, you’re always welcome to reach out.
About Therapy
Do I need to know what I want to work on before starting therapy?
No. Many people begin therapy feeling unsure or overwhelmed. Part of the work is taking time to understand what’s happening and what feels most important to address.
Is couples therapy only for relationships in crisis?
No. Couples seek therapy for many reasons, including communication difficulties, disconnection, recurring conflict, or a desire to strengthen their relationship before things feel more strained.
What can I expect from therapy?
Therapy is a supportive space to explore what’s been happening in your life, and how it’s affecting you and your relationships. Some sessions focus on understanding patterns that have emerged over time, while others help you build tools to manage emotions and stress in everyday life.
How long are sessions?
Sessions are typically 50 minutes. This gives us enough time to check in, explore what’s coming up, and finish with clarity about next steps.
How often will I come to therapy?
Most people begin with weekly sessions to build consistency and momentum. As you make progress, you and I can discuss moving to biweekly or monthly sessions — whatever feels right for you.
Sessions & Fees
Do you offer in-person sessions?
At this time, therapy is offered online only through a secure, confidential video platform. This allows you to meet from the comfort and privacy of your own space, anywhere in Ontario.
How much does therapy cost?
Fees are based on the type of session:
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Individual Therapy: $150 per 50-minute session
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Couples Therapy: $200 per 50-minute session
Payment is due at the time of your session, and you’ll receive a detailed receipt you can submit for reimbursement if your plan covers psychotherapy with a Registered Psychotherapist.
Are your services covered by insurance?
Many extended health benefit plans cover psychotherapy with a Registered Psychotherapist (RP). Coverage amounts and requirements vary between plans, so it’s helpful to check with your provider to confirm what’s included.
Do you offer direct billing?
Not at this time. You’ll receive a receipt you can submit to your insurance provider if your plan covers therapy with a Registered Psychotherapist.
What is your cancellation policy?
If you need to reschedule or cancel a session, please provide at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice may be subject to the full session fee.
Getting Started
How do I book an appointment?
We believe starting therapy should feel personal from the very beginning. To schedule your first session, you can use the contact form, email, or call. Our office manager will respond personally within 1–2 business days to help you book and answer questions.
Do I need a referral?
No. You do not need a referral to begin therapy. You can contact us directly to schedule your first appointment.
Is therapy confidential?
Yes. Everything discussed in therapy is confidential and protected under Ontario’s Personal Health Information Protection Act (PHIPA). The only exceptions are rare situations where there is a legal or ethical duty to report (for example, risk of harm to self or others).
What if I’m not sure this is the right fit?
That’s completely okay. Not being sure is very common.
The first session is part of how we begin to get to know each other and assess whether this feels like a good fit for you. It’s a chance to talk about what’s bringing you to therapy, ask questions, and get a sense of how it feels to work together.
You don’t need to decide anything before that.